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Client Success Manager

Job Description

  • Serve as the key relationship manager for assigned industry clients, ensuring satisfaction, renewal readiness, and long-term success.
  • Run regular client cadences, share updates, resolve concerns, and surface improvement opportunities.
  • Coordinate with HR Delivery, IT, Recruitment, and Learning to ensure offshore staff are supported across their lifecycle.
  • Track account health—attendance, engagement, performance, and risks—and flag issues early.
  • Manage documentation, notes, and reporting for each account to ensure transparency and continuity.
  • Support client growth by identifying upsell opportunities and coordinating with Client Success Manager – Channel.
  • Build positive, proactive working relationships with both clients and offshore team members. 
    •  

    Qualification

    Required Competencies Role-Specific 
  • Strong relationship management, issue resolution, and client communication skills
  • Experience in a client-facing coordination role (CS, AM, onboarding, delivery ops)
  • Familiarity with service delivery models in BPO, staffing, or offshore environments 
    • Cognitive & Executional 
  • Detail-oriented and organized—keeps meetings, updates, and follow-ups on track
  • Quick problem-solver—knows when to escalate and when to resolve independently
  • Time-conscious and structured—juggles multiple accounts without losing pace 
    • Leadership (Influence-Level) 
  • Earns trust with clients and peers through consistency, clarity, and calm execution
  • Works cross-functionally to get things done—no silos, no blame
  • Presents with confidence—brings clarity and credibility in every touchpoint 
    •  ???? Culture & Values Fit 
  • Showing up consistently for your clients and the offshore team behind them
  • Solving problems fast and communicating clearly—because trust is earned in moments
  • Taking ownership of the experience—not just tasks
  • Making remote work personal, human, and high-performing
  • Leading with hustle, heart, and follow-through—because outcomes and relationships both matter 
    •  ???? Experience & Background Must-Have: 
  • 3+ years in a client success, account coordination, or delivery support role
  • Experience working in BPO, outsourcing, or client-servicing environments
  • Strong verbal and written communication skills 
    • Nice-to-Have: 
  • Exposure to F&A, professional services, healthcare, or SMB clients 
    • Familiarity with issue tracking tools, client cadence templates, or reporting dashboards 

    About The Offshoring Solutions Company

    A business solutions provider offering offshoring services in areas such as accounting, IT, and customer support. It helps companies improve efficiency, reduce costs, and scale operations by providing skilled professionals and tailored support solutions.

    Client Success Manager

    Offshoring Solutions Company

    Makati

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    Salary

    50,000-90,000/month

    Position Level

    Supervisor

    Job Level

    Experienced Hire

    Job Type

    Hiring Until

    07/31/2025

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